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020 7439 7788 (London) || 0161 228 7366 (Manchester)
0121 666 6088 (Birmingham) || 0131 221 0022 (Edinburgh)

BOOKING TERMS & PRICING
Omega Travel Limited a company registered in England and Wales under company number 3171873. By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age. The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. They vary depending on whether you make a booking with us for a Flights, Car Hire, Package Holiday, Accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

WEBSITE ACCURACY

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.

USE OF WEBSITE
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

WEBSITE OWNERSHIP
This site, and each of its modules, is the copyrighted property of Omega Travel Limited and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Omega Travel Limited and its third party providers and distributors.

MODIFICATION OF WEBSITE TERMS & CONDITIONS
Omega Travel may at any time modify these terms and conditions.
You will be conditioned to the terms and conditions in force at time of use.

DATA PROTECTION ACT 
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

INFORMATION ON THE SITE
Omega Travel does not guarantee that information on the site (including without limitation prices, descriptions or dates) is free from errors or omissions, 
or that it is suitable for your intended use. We will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have
been drawn to our attention. Omega Travel offers all general information on the site for guidance only. We reserve the right to change at any time any aspect of the site or its content, including the availability of any suppliers, features, information or content.


VISAS & PASSPORTS & RETURN TICKETS   
Omega Flight store does not offer a visa service.

It is the passenger responsibility to check if visas are required to enter a destination.
It is the passenger responsibility to make sure that their passports are valid to enter a destination.
It is the passenger responsibility to make sure whether visas are required for transit/transfer stops en-route to a destination
The answers to questions regarding visa requirements can be obtained by the foreign embassies
It is the passenger responsibility to make sure they are holding a valid return ticket.
If  passengers are only holding a one way ticket into a foreign country – they will be refused boarding. They must buy and hold a return ticket..
Please consult the relevant Embassy or Consulate for up-to-date information when entering a foreign country.
Omega Travel accepts no liability if passengers are refused entry on arrival at their destination.
For up-to-date travel advice and entry requirements can be obtained from the FCO website = www.fetc.co.uk
Recommended inoculations for travel may change at any time and you should consult your doctor, at least 4-6 weeks prior to your flight departure.
You can also find useful health care advice  from NHS Choices website.
Omega Travel cannot accept any responsibility or be financially liable if you cannot travel due to passport issues, visa issues, immigration issues or 
health issues. If for some reason Omega is fined from a situation relating to passenger Health, Passport, Visas issues etc, customers must agree to reimburse Omega Travel the full amount.

 

PASSENGERS WITH MEDICAL PROBLEMS
Bookings cannot be made online
Bookings must be made directly with the airline.
Airline medical forms may need to be completed and signed prior to being accepted on the flight.
Failure to notify the airline of any passenger disabilities will result in the passenger being refused boarding.

PASSENGERS THAT REQUIRES OXYGEN ONBOARD THE FLIGHT
Bookings cannot be made online
Bookings must be made directly with the airline.
Request must be made to the airline at least 72 hours prior to flight departure but no guarantees.
 

PASSENGERS THAT REQUIRE WHEELCHAIR PRIOR TO FLIGHT DEPARTURE 
Request needs  a minimum of 72 hours prior to departure . Not always guaranteed by the airline
WCHR – Passengers who can ascend and descend steps and move in the aircraft cabin.
                Passengers need wheelchair assistance to and from aircraft.
WCHS – Passengers who need wheelchair for everything except  from flight Cabin to Seat.. 
WCHC – Passengers who are completely immobile and need help all the way.
Please let airline know whether passenger is providing his/her own wheelchair ?

PASSENGERS TAKING MUSICAL INSTRUMENT ON BOARD THE FLIGHT
Bookings cannot be made online
Bookings must be made directly with the airline.
Request must be made to the airline at least 72 hours prior to flight departure but no guarantees.
Extra seat needs to be booked and paid for directly with the airline

PASSENGERS TRAVELLING WITH PETS
You cannot make an online booking if you are travelling with your pet
All passengers who wish to take their pets on the flight must contact the airline directly.
This is a specialised area where special containers are required .
Animal documents including passports are required.

PREGNANT WOMEN
Most airlines will decline to fly a passenger if she is beyond 36 weeks of gestation. 
Between 28-36 weeks most airlines will require a letter from their doctor to confirm fit to fly status.
All pregnant women must refer to their GP prior to making any travel plans.
All information must be made available to the airlines.         

SPECIAL MEAL REQUESTS
For most European and & Short Haul, & Domestic domestic flights in economy class – meals are not included.
For long haul flights on Low Cost Carriers – flights do not include meals.
For Moslem meal (MOML), Vegan Vegetarian meal (VGML),  Kosher meal (KMSL, Asian Hindu Vegetarian meal (AVML), Lacto Vegetarian meal (VLML), Child meal  (CHML), Baby meal (BBML), Fruit Platter Meal (FPML), Hindu Meal  - requests must be made at least 72 hours prior  to flight departure. No guarantees are made but only can be requested

SEAT REQUESTS 
Select a seat in advance as soon as possible whether it be an aisle or a window seat in economy.
If seat selection is not available , call the airline directly.
If the airline cannot offer a seat number in advance – then you must wait until day of check-in.
Seat numbers are allocated on a first come first serve basis on day of check-in approximately 3 hours prior to flight departure.
 

COACH AIR FLIGHTS
This is a business arrangement where two or more airlines share the same flight.
Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number , but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.   

FREQUENT FLYER
All travellers must declare their Airline Frequent Flyer numbers at time of booking.
The Frequent Flyer number must be entered after the booking is confirmed either online or calling the airline directlyby telephone.

CHILD FARE
To qualify for child fares – this is valid from the age of 2 – 11 years old inclusive .

INFANT FARE
To qualify for an infant fare the baby must be 6 weeks old and be under the age of 2 years old.The baby must sit on the lap of the parent and does not occupy a seat.

UNACCOMPANIED MINOR BOOKINGS
Reservations needs to be made directly with the airline only
Forms need to be completed directly with the airline (5-18 years old).
 

MISCELLANEOUS PRICE CHANGES
At  the time of making an online reservation, prices can change either by decreasing or increasing the fare. This can happen from time to time. Should the situation arises, you have the choice of either cancelling your flight and rebooking a completely new flight with a new fare. This can only be done if the original booking can be voided the same day as the booking was made .

CHECKED LUGGAGE ALLOWANCE
Low Cost Airlines do not offer free luggage allowance
Some scheduled airlines do not offer free luggage allowance for
domestic and short haul flights within Europe.
Some scheduled airlines do not offer free luggage allowance to USA & Canada.
Passenger responsibility to check with the airline directly how much free luggage allowance
they are allowed ? Free luggage allowance can vary depending on the flight routing, destination and class of travel.

HAND LUGGAGE ALLOWANCE & PERSONAL ITEMS
One cabin bag plus one personal item.
Cabin bag maximum length size = 56CM
Cabin bag maximum width size = 45CM
Cabin bag maximum depth side = 25CM
The above measurements can vary from airline to airline
Anything exceeding the above measurements must go inside the aircraft hold.
Musical instruments – May need to purchase a seat – Check with the airline.
Laptop can be used as personal item.

LOST LUGGAGE AT THE AIRPORT
Many airlines scan bags at airports. If luggage is lost on arrival, please inform the airline immediately.
If the airline is not in possession of your bags following a search – you must report to the local Police.
If you have travel insurance that can help with lost of monies, personal items, etc, please retrieve your
travel insurance policy and make contact with the travel insurance company immediately.
In the meantime always keep copies of original receipts that you need to purchase items in an emergency.

FOREIGN & COMMONWEALTH  TRAVEL ADVICE
Issues travel information on destinations, which includes information on destinations, passports, visas, health, safety and security. Please click on the link https://www.gov.uk/foreign-travel-advice.
 

BEHAVIOUR
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

 

COMPLIANCE WITH LOCAL LAWS
It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.


AIRLINE RESPONSIBILTY FOR DOWNLOADING NET FARES INTO RESERVATION SYSTEMS
Airlines are responsible for downloading their own net fares into the travel agents GDS reservation system. There has already been two instances already in 2018 where Alitalia and most recently British Airways had downloaded their net fares incorrectly . Omega Travel Ltd are not legally liable for these errors including airline operational matters . Passengers who are not happy must make a legal claim directly with the airline or seek consultation and advice from ABTA.
 

AIRLINE BANKRUPTCY
For airline bankruptcy you are not covered by an ATOL or IATA licence travel agencies.
You are not covered by travel insurance policies.
All passengers have the option of purchasing airline failure insurance which can be found at the bottom of our online booking form.
It is located just before you reach the card payment section.
The cost is £2 per passenger and is automatically added to your total bill.
All you need to do is to enter a tick in the airline failure insurance box .
Should an airlines goes into administration you must contact our customer services dept immediately. They will arrange alternative flights to get back home. 
Omega Travel are not financially liable or responsible for ground arrangements  ie hotels and local tours.booked with another operator.  

BAD WEATHER CONDITIONS
Passengers must travel to the airport as normal despite pre-weather warnings.
For clarifications of flights delays/cancellations – contact the airline directly.
Do not no show for flight departures.
Airlines are not responsible or liable for delays or cancellations due to bad weather.
Omega Flightstore are not responsible or liable for delays/cancellations .
Any claim for compensation must be addressed direct to the airline or via travel insurance
 

FORCE MAJEURE
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829 or by visiting https://www.gov.uk/foreign-travel-advice.
 

ENTERING PASSENGER NAMES USING ONLINE BOOKING ENGINE
Passenger names entered must be the same spelling as per their passport.
Entering long names- Enter full first and family name with initials for middle name.
Tickets issued with incorrect spelling needs to be rebooked and reissued again.
Tickets issued with incorrect initials needs to be re-booked and re-issued again.
Tickets issued with incorrect sex or title needs to be rebooked and re-issued again.
 

TICKETS ISSUED WITH INCORRECT PASSENGER NAME

Errors made online are caused by the passenger own mistake.
All E tickets must be checked the same day as the ticket is issued.
All E tickets must be checked during customer services opening hours.
Always check your inbox emails.
If you cannot see your email confirmation in your inbox, check your Junk emails.
Failure to check emails the same day will result in paying higher charges.
All airlines charge for tickets to be re-issued .
Airlines charges varies from airline to airline and also depends on the fare type.
Some airlines will not permit name changes due to non changeable/refundable tickets.
Omega Flightstore always applies its own admin charges of £30 on top of the airline charges.
Passengers will be refused boarding on the aircraft with incorrect name on the ticket.
Omega flightstore will not be liable for passenger incorrect name on the ticket. 
Name changes will involve cancelling the original booking and re-booking the seats again. If the seats are not available at the same fare, the booking is on a request only basis.If the airline cannot confirm seats on the original fare , they will have no alternative but to confirm seats at a higher fare which must be paid by yourself..
If the airline cannot confirm seats at a higher fare, customers will have cancel and apply for a refund which normal cancellation charges will apply. 

Telephone Bookings
Omega Travel requires full names of travellers, travel dates , preferred airlines ,and routings , and or cheapest price possible.
Telephone request must be followed by email confirmation with regards to spelling of names , dates of travel and destination.
For each traveller you must specify whether each traveller is a adult , child. or an infant  Ages must be specified if the traveller is a child or an infant 
Please also specify the nationalities of each passenger and it is your responsibility to make sure that each passport is valid at time of travel.
It is also the responsibility of each traveller to check whether visas are required to enter a destination or during transit stops
For third party travel bookers, you must have the travellers authority to book on their behalf to use their debit or credit card and that sufficient funds are available.
Debit or Credit card Payments must be paid for online. Our Customer service will email you our payment form for you to complete and return to us immediately. 
Once payment has been accepted and has passed our credit checks , air tickets are automatically issued within minutes together with a final confirmation.
If final confirmation has not been received together with ticket numbers you must contact our customer service team by 1730pm the same day.
Failure to check your final confirmation the same day will result in paying full amendment or cancellation charges according to the fare .

Making An Online Booking
Your use of this website is expressly conditioned on your acceptance of the following fare rules of your flight booking.If you do not agree with any part of the fare rules , you must not use this website to make any flight bookings.
It is the customers responsibility to enter all their details correctly on the online booking form. This includes the travellers names and itinerary booked . Once Information is entered on the online booking form they are processed automatically . Omega Travel holds no responsibility for any discrepancy whatsoever. For any discrepancy, it will lead to additional costs which must must be paid for by the customer. Please make sure the debit or credit card you are using is your own ( or ,subject to our acceptance , if it is a third party you have their authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements booked. A confirmation email and invoice will be sent to you thereafter. Omega Travel are free from infection or viruses and are not liable for disruptive effect on your PC or Laptop.

 

ONLINE BOOKING PROCEDURES
1) Please read our full terms and conditions on our website first prior to making an online booking.
2) Make an online booking .
3) Please make sure that passenger name spellings are correct and matches the passport.
4) Please make sure that you book the correct travel dates .
5) Please make sure that you book the correct destination.
6) Once you have booked everything prior to entering your car payment details – you will see fare rules of your ticket.
7) Enter your card payment details and click on the submit button. Once this has been completed you have entered into a legal contract with Omega Flight Store and that you have read and understood Omega’s terms and conditions. 
 

BOOKING CONFIRMATION
Once you have completed the online booking form you will receive an email confirmation of the full itinerary with e ticket numbers once you payment was accepted.
The email confirmation should  arrive in your email inbox immediately.
Please contact our customer service department if you do not receive your booking confirmation within 2 hours together with e ticket numbers on the confirmation itinerary.
Please check that your booking confirmation did not enter your spam emails.


CHECKING BOOKING CONFIRMATION

Once email confirmation is received, it is the passenger responsibility to check if details are correct.
Passengers must check to see if the air tickets had been issued with ticket numbers on the itinerary. 
Passengers must check correct spelling of passenger names as per their passport , the destination, and dates of travel, and cabin ?.
All booking confirmations must be checked within the same day of making the booking (Up until 1700pm).
For minimal costs for amendments/cancellations – changes must be made within the same day as booking.
If booking confirmations are not checked the same day – Full fare charges will apply for any amendments .
If booking confirmations  are not checked the same day – Cancellations will result in tickets becoming non
refundable.
It is the passengers responsibility to check the final confirmation thoroughly .

Omega will not be responsible or financially liable to passengers who do not check their itineraries and air tickets/passports thoroughly.
If passengers arrive at the airport without ticket numbers on their itinerary, it means tickets were never issued. Passengers must pay for new tickets which will be at a much higher fare.

Making Amendments
For any alterations or cancellations must be made in writing. Omega Charges plus the appropriate airline charges will apply for any amendments or cancellations.For name changes this is not guaranteed. This is subject to airline discretion and seat availability as the original booking needs to be cancelled and re-booked.

Signatures For Amendment/Cancellations Forms
For every amendment or cancellation request with current itineraries,
our customer service team will send an email together with an amendment form.
It is compulsory that all customers must sign and return the amendment form immediately.
Without signing and returning the form , customer services will not be able to make
the amendments or cancellations as requested by yourself. Refund applications will not be processed until customers have signed and returned the amendment form. Customers who refuse to sign the amendment form will risk losing part or all of the refund monies due to them.  

Reimbursements
Omega Travel will not reimburse passengers without prior agreement.
For written agreement for reimbursements we will only accept copies of original receipts as proof of purchase..

WE STRONGLY RECOMMEND THAT YOU TAKE OUT APPROPRIATE INSURANCE TO COVER YOU FOR SITUATIONS WHICH MAY REQUIRE YOU TO CANCEL OR CHANGE YOUR TRAVEL ARRANGEMENTS.
 

CARD FAILURE PAYMENTS

You will receive a card payment  failure notification by email.
Causes of card payment failures ranges from inputting incorrect card numbers , invalid expiry dates, and last 3 digit security numbers.
For card payment failure – Please contact our customer service team during opening hours for assistance.
It could be the case that payment is still pending from making further necessary checks. A confirmation email will be sent  up to 1 hour later after necessary checks had been made.  Please do not make another duplicate booking  until you have spoken to our customer service team .
Omega Travel will not refund passenger duplicate bookings or bookings made with another travel company.

PAYMENTS MADE BY TELEPHONE NOT ACCEPTED
We cannot accept card payments over the telephone due to fraudulent activities.

OMEGA FLIGHTSTORE IS NOT A 24 HOUR OPERATING TRAVEL COMPANY
Online Flight bookings can be made 365 days a year but Customer Service are not open 365 days per year.
Customer Service Opening Hours :
Monday – Saturdays 0900AM – 1800PM
Sundays closed

DO NOT BOOK ONLINE FROM 1800PM – 0001AM & ALL DAY ON SUNDAYS
We strongly recommend not to make online bookings from our website from 1800PM – 0100AM
from Monday – Saturdays and all day on Sundays. This is when our customer service department is closed . The reason for the warning is because should customers make a mistake with their created online booking , our customer service are unable to help because they are closed. To keep the cost to a minimum any mistakes must be rectified or voided the same day as the booking was made
If mistakes are found the day after the booking was made , full charges of the fare rule will apply.
This may mean that no reservation changes are permitted and tickets non refundable .
Fare rules differ from airline to airline where the amendment fees and cancellation charges can be less severe than the restriction no changes and no refunds.  
 

Customer Service Opening Hours :
Monday – Saturdays 0900AM – 1800PM
Sundays closed


CANCELLING & VOIDING AIR TICKETS THE SAME DAY 
Voiding Air Tickets must be done the same day as the ticket was issued to avoid paying full
cancellation and reissue charges. This must be done between the hours of 0100am – 1730PM from Monday – Fridays only.
To void a ticket you must call and  email customer support to request the ticket to be voided. Payment of £30 must be paid first and then to sign the amendment form sent by customer support.This must be completed by 1730PM the same day.  Please understand it is customers responsibility sign and  email Customer support the signed voided form the same day to avoid  paying full cancellation charges.

 

OMEGA AMENDMENT/VOID/CANCELLATION FEES 
Please note that our fees below are in addition to the airline charges
1) Void Ticket same day as making Reservation Up Until 1700PM = £30
2) Amendment Fee = £30 per ticket
3) Cancellation Fee = £50 per ticket

WE STRONGLY RECOMMEND THAT YOU TAKE OUT APPROPRIATE INSURANCE TO COVER YOU FOR SITUATIONS WHICH MAY REQUIRE YOU TO CANCEL OR CHANGE YOUR TRAVEL ARRANGEMENTS.

DUPLICATE FLIGHT BOOKINGS
For customers who make duplicate flight bookings due to failed payments must not rebook their flights again without checking with our customer support first. If a duplicate flight booking is made without checking with our customer support first, there is no guarantee
that customers will receive a full refund from the airline. Most airlines like British Airways will not refund duplicate air tickets from website online bookings.
The same rule applies to duplicate flight bookings made with two different online travel companies. Omega Travel will not refund duplicate flight bookings that have been made with another company because the airlines will not approve refund applications on this basis. They will only approve a refund in exceptional circumstances but it is not guaranteed

DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk.

FLIGHT COUPON SEQUENCE
Airlines require passengers to travel as per the itinerary shown on the ticket, from the place of departure via any agreed connecting points to the final destination, and vice versa. Each segment of the journey is
linked to a specific segment on an electronic ticket. If all the segments are not used in sequence , the ticket as a whole will lose its validity.

If you decided not to use all the flight coupons of your flight itinerary in coupon sequence order – you will make the ticket become invalid and all other held reservations will be automatically cancelled by the airline. Airlines have the legal right to do this.


RECOMMENDED AIRPORT CHECK-IN TIMES
For Long haul/Intercontinental flights - Check -in = 3 hours prior to departure.
For European and short haul flights. - Check-in = 2 hours prior to departure.
For Domestic Flights - Check in = 1 hour and 30 minutes prior to departure.

MISSED FLIGHT DEPARTURE:
Passengers who do not arrive on time at check-in and missed their flight departure will lose their seat on the outbound confirmed flight and also on all onward flights in the itinerary. 
The current air ticket will become invalid because all onward flights will be cancelled by the airline automatically. New tickets will need to be purchased at a much higher fare.
Passengers who do arrive late at check-in must still report to the airline desk at the airport. If they do not report to the airline desk , their reservation status becomes a no show.
 

MISSED FLIGHT DEPARTURE WHILST STILL IN AIRPORT TRANSIT 

This refers to passengers who have missed their flight departure whilst in Duty Free.
All passengers must report to the airline locally immediately.
Omega flightstore Customer service cannot help during this situation.
Reservation amendments and tickets re- issued can only be made by the airline locally.
Passenger reservation can only be accessed by the airline and not the travel agent.
Passengers may not be allowed to leave the airport due to visa restrictions.
Please be warned the airline may force you to purchase a new ticket.

 

Late Arrival At The Airpor
We are unable to make any special arrangements for travellers arriving late at the airport. It is at the sole discretion of the airline check-in desk if they allow passengers to board the flight. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by Omega or by the airline.

 

PARTLY USED TICKETS 
For passengers who have missed a flight departure on the itinerary booked for any portion of their journey, will make their air ticket become invalid air ticket.
Customers must then book and pay for a new ticket because all onward flight would of been cancelled by the airline . Please note that partly used tickets are non endorseable and non-refundable.

TICKET VALIDITY
This can vary from either 1 week, 1 month, 3 months, 6 months or 1 year.
Tickets are valid from the first date of departure.
The fare type/rules confirms ticket validity.

USING COMBINABLE SEPARATE AIR TICKETS  
Be careful when combining two different airline tickets to construct an itinerary.
An airline is only responsible from the point of origin to the destination on their ticket.
An airline schedule change is not responsible for missing onward travel arrangements.
An airline is not liable for another airline carriage if two separate tickets are issued.
Please purchase travel insurance to protect yourselves from such circumstances. 
 

USING COMBINABLE AIR TICKET AND ONWARD GROUND ARRANGEMENTS  
Be careful when combining an airline ticket with ground arrangements booked separately with another operator. An airline is only responsible for passengers from the departing airport to the arrival airport. Airlines are not liable or responsible for schedule changes that will affect passengers onward travel arrangements. Omega Flightstore are also not responsible for airline schedule changes that affects passengers onward travel arrangements. To protect yourselves from situations like this occurring and the loss of monies – please check with a travel insurance company to see if one of their policies can cover for such circumstances . You may need to contact several travel insurance companies to compare travel policies and costs.
     

CREDIT CARD PAYMENTS
1) All credit card payments are subject to a 2% surcharge .
2) Payment by debit cards will not incur a surcharge.
3) Please note that we do not accept payments from Diners Club or from any foreign credit
    cards.
4) All card payments will be rejected if the name of the traveller is different from the name
    on the card.

AIR TICKET REFUNDS 
The amount of refund due depends on the restrictions of the air ticket purchased.
Some heavily restricted tickets are non refundable.
Some tickets are refundable minus airline cancellation charge and our admin fee.
Refunds can take between 8-12 weeks to process once submitted to the airline.
Omega Flightstore Refund Charge = £50 per ticket.

TICKET & TAX REFUND APPLICATION PROCEDURE
If you wish to cancel your booking and to claim a refund, please telephone and email us in first instance during our business opening hours. We will respond with an amount of refund due . If you accept the amount of refund due, you must sign the refund application form and email it back to us immediately. Forms must be completed and signed during the same day ..
Failure to sign and complete the refund application form during  the same day will result in losing the amount of refund due. Airline refunds can take between 8-12 weeks processing time.

FLIGHT RECONFIRMATION 72 HOURS HOURS PRIOR TO FLIGHT DEPT
Schedule changes and cancellations can happen at the last minute on both outbound and inbound flights. Please always. reconfirm your flight departure 72 hours prior to departure.
Failure to reconfirm may result in missing your flight departure and having to purchase a completely new tickets for onward flights at a much higher fare. The cost will depend on flight availability.
Omega Flightstore are not financially liable for passengers who failed to reconfirm their flights.
 

TRAVEL DELAYS ENROUTE TO THE AIRPORT(CONTACTING THE AIRLINE) 
Travelling to the airport can be very stressful as things can go wrong.
For any delays contact the airline immediately if causes to miss your flight.
Airlines will prevent no show status in your reservation if pre-warned in advance.
Failure to advise the airline in advance – No show status will be confirmed in booking.
The fare type of the ticket will determine whether the flight can be re-booked.  
 

PURCHASING ONE WAY TICKETS 
Please make sure that you have onward reservations and ticket exiting the country.
Failure to show document proof of onward travel will result in being refused boarding.
Please check visa requirements and regulations with the local embassy.
Please note one way tickets may not be changeable or refundable.
Refunds will take 8-12 weeks to process.
Airport taxes will not be refundable on one way tickets.

AIRLINE SCHEDULE CHANGES/CANCELLATIONS
Please always reconfirm your flight departures 72 hours in advance
Schedule changes occurs due to airline operational matters.
Schedule changes can occur due  to change of aircraft or aircraft servicing.
Cancellations can be caused by mechanical fault on the aircraft and for safety reasons
Cancellations can also be caused due to bad weather conditions.
Omega Flight Store are not  liable for any airline schedule changes or cancellations.
Omega Flight Store only acts as a booking/ticketing agent for the airlines.
Omega Flight Store is not responsible for any airline operational matters.

AIRLINE SCHEDULE CHANGES OF 6 HOURS OR MORE 
Schedule changes of 6 hours or more or with no same day connecting flight,
Passengers will have option of rebooking for new dates or to apply for a full refund of the ticket.
Customer Service will need to get the airline authority first should the situation arises.
The full refund option will take 3 working days for the refund to be cleared on your account or
the refund can immediately be used to be part payment for a another new air ticket with a different airline.
 
 

 

 

 

 

RESERVATIONS MADE DIRECTLY WITH CUSTOMER SERVICES 
For bookings/reservations made by telephone rather than bookings made online.
Passengers must check email confirmation the same day as booking made,
Always check your Inbox and junk emails.
Special attention must be made when checking spelling of passengers names.
Special attention must be made when checking dates and timings of flights booked.
Special attention must be made of confirmed air fare.
If no email confirmation arrives within 30 minutes, please contact customer services.
Failure to check the email confirmation makes the customer liable for any errors.
To guarantee the fare confirmed by email – full payment must be made the same day.
Failure to pay the same day as the reservation made - may involve paying a higher fare.
Passenger responsibility to check whether visas are required to enter a country.
Passenger responsibility to make sure they have all appropriate documents in order.
Our best offers and prices will be available online. Bookings made on the telephone will
always incur a supplementary charge to cover the additional resource costs involved.
Offers and Pricing is at the carrier’s discretion subject to availability on instant purchase basis.

COACH AIR FLIGHTS
This is a business arrangement where two or more airlines share the same flight.
Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number , but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.   

PURCHASING TRAVEL INSURANCE 
Always check and understand what you are covered for in the policy.
The cheaper the price you pay – the less you are covered for.
There are different policies of cover for different prices quoted.
Travel Insurance can be tailored-made to your requirements.
Make sure you understand what your travel policy covers prior to purchase.

REASONS TO BUY TRAVEL INSURANCE ?
Your flight has been cancelled.
Your bags are lost .
Your passport and wallet are Stolen.
You need emergency cash.
You need a replacement passport.
Adequate Medical treatment
You need to cancel the trip due to illness.
You need medical emergency treatment in a foreign hospital and country.
A terrorist incident occurs and you wish to cancel your trip/holiday.
Bad weather conditions forces you to evacuate your resort, hotel or cruise.
Death In accident and covered to bring body back home from overseas.
Please make sure you understand what you are covered for at time of purchase.

 

 

 

 

SEVERE ILLNESS OR DEATH OF FAMILY MEMBER 
This should  be claimed on travel insurance.
This relates to immediate family members such as the following:
Mother, Father, Sister, brother, son and daughter.
Please make sure that this is included in your travel insurance policy.
If not covered in your policy, we can try and approach the airline concerned.
If Claiming full refund from the airline we need following supportive documents:
1) Original copy of date of birth certificate
2) Original copy of death certificate
3) Original letter from GP confirming illness and not fit to travel .
4) Original Copy of marriage certificate.
 

CANCELLATION BY US 
We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you:- alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid. 

FINAL TRAVEL ARRANGEMENTS 
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

COMPLAINTS
If you have experienced a problem with your booking, please do contact us by email = complaint@omegaflightstore.com or Contact Us with the full details of the complaint including your booking reference number and travel dates. The maximum time frame for a complaint to be lodged is 30 days after completing your return journey. Complaints will not be responded if the time frame is more than 30 days after completing your return journey.
 

 

 

 

 

 

ABTA 
We are a Member of ABTA, membership number [J3326]. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the "TAX/FEE/CHARGE" box(es) of this ticket. You may also be required to pay taxes or fees or charges not already collected.

LINKS
Omega Travel website contains links to websites owned and operated by third parties. Such linked websites are not controlled or maintained by us; as such 
Omega travel has no responsibility in relation to the accuracy, completeness and quality of the information contained within them.
we shall not be liable for any loss or damage caused by use of or reliance upon any content, goods or services available on linked websites.

HOTEL BOOKINGS TERMS & CONDITIONS
All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.
The following hotel booking conditions form the basis of the contract between you and Omega Travel Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which Omega Travel Limited has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.

OUR RESPONSIBILITY TO YOU FOR YOUR HOTEL BOOKING
As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

HOTEL FACILITIES & PRICING DESCRIPTION ON WEBSITE 
Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

HOTEL ROOM TYPES
A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds.
A "Triple/Family Room" means a room for 3 persons.
A "Quad room" means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.

HOTEL PRICES
Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the pound, the price of the accommodation will not be subject to any changes

 

HOTEL SECURITY DEPOSITS
Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

HOTEL MAP/DISTANCE DISCLAIMER 
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

HOTEL UNAVAILABILITY
Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

HOTEL STAR RATINGS
Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Omega Travel.

HOTEL FACILITIES
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.
Please note that the hotels booked by us for you are not exclusive to Omega Travel. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Omega Travel does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Omega Travel and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.

HOTEL LOCAL TAXES NOT INCLUDED IN HOTEL COST 
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

 

HOTEL DESCRIPTIONS AND PHOTOGRAPHS
All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

HOTEL ACCOMMODATION
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorized occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

HOTEL GROUP BOOKINGS
Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.

HOTEL BOOKINGS AGE RESTRICTION 
It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

HOTEL CHECK-IN/CHECK-OUT
Check-in is  normally around 14.00 onwards on the day of arrival.
Check- out is normally 12.00 hours on the day of departure..

HOTEL LATE ARRIVALS
On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.

HOTEL BUILDING WORK/RENNOVATIONS
Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.

 

 

 

 

HOTEL CANCELLATIONS & ALERTERATIONS BY GUESTS
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS A £35 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by Omega Travel Limited will be A £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

HOTEL ALTERATIONS MADE BY GUESTS PRIOR TO DEPARTURE
In the event of an alteration, the following administration charge will apply. A £25.00 per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

HOTEL ALTERATIONS MADE BY US PRIOR TO DEPARTURE
It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

· More than 56 days prior to departure no compensation
· 56-28 days £5 per person
· 27-15 days £10 per person
· 14-0 days £20 per person

HOTEL CONFIRMED BOOKINGS
In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of Omega Travel Limited.

HOTEL ACCOMMODATION OVERBOOKED ON ARRIVAL
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. Omega Travel Limited has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of Omega Travel Limited.

 

 

HOTEL COMPLAINTS
In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must Contact Us, in writing within 28 days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.


HOTEL SPECIAL REQUESTS
We will always where possible pass on any requests to a Hotel / Property but no guarantee can be given that a request will be honored , therefore any reservation made, will not be conditional upon the confirmation of a special request.

CAR HIRE BOOKINGS TERMS & CONDITIONS

MINIMUM AGE
All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

MAXIMUM AGE
There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

CAR RENTAL DEPOSIT
Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

DRIVING LICENCE
A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

BRITISH LICENCE HOLDERS
If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture' script then you will need to obtain an international driver's permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.

EXCESS WAIVER 
Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

LATE RETURN OF VEHICLE
The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

 

CAR HIRE RENTAL AGREEMENT 
The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. Omega Travel will not be liable in relation to any breach of this agreement.

CHILD SAFETY SEATS 
Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

CAR HIRE CANCELLATIONS & ALTERATIONS BY CLIENT 
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your car hire is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS £35 ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by Omega Travel Limited will be £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

CAR HIRE MAP/DISTANCE DISCLAIMER 
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

LAW
These booking terms and conditions are governed by English law and the courts of England and Wales have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.